🚚 Shipping & Delivery
At Love People Co., we’re committed to delivering your order with care and efficiency. Here’s everything you need to know about our shipping process:
📦 Where We Ship
We proudly offer shipping across all provinces in Canada.
✨ Free Shipping Offer
Enjoy free standard shipping on all orders over $90 within Canada!
⏱️ Processing & Delivery Times
- Order Processing: All orders are processed within 1–2 business days.
- Standard Shipping: Typically arrives within 5–7 business days after processing.
- Express Shipping: Available at checkout for faster delivery.
Please note that during peak seasons or holidays, processing and shipping times may be slightly longer.
📬 Shipping Partners
We partner with trusted carriers including Canada Post and Fedex to ensure your order arrives safely and on time. Once your order ships, you’ll receive a tracking number via email to monitor its journey.
🌍 International Shipping
Currently, we only ship within Canada. We do not offer international shipping at this time but plan to do so in the coming future.
🔄 Order Modifications & Cancellations
Once an order is placed, we are unable to alter or cancel it. Please double-check your order details before completing your purchase.
📬 Order Issues or Questions?
If you have any questions or concerns about your order, please reach out to us at hello@lovepeopleco.com. We’re here to help!
🔄 Returns & Refunds
We want you to love your purchase. If you’re not completely satisfied, here’s how we can help:
🧾 Return Eligibility
- Returns are accepted within 14 days of delivery.
- Goods must be unused, and upopened
- Customers are responsible for the cost of return shipping.
- A $10 restocking fee will be deducted from your refund total.
- Final sale, clearance, or promotional goods are non-returnable.
- If your goods arrives damaged or defective, you are eligible for a 100% refund, including shipping, with no restocking fee. Photo proof of the damage is required to process a full refund for damaged or defective goods.
💸 Refunds
- Refunds will be issued to your original payment method once your return is received and inspected.
- Please allow 5–7 business days for the refund to appear on your statement.
- Shipping fees are non-refundable unless the good arrived damaged or there was an error on our part.
📦 How to Start a Return
To initiate a return, contact our team at hello@lovepeopleco.com with your order number and reason for return. We’ll provide next steps and a return shipping label if applicable.
